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Good icons should be invisible

Posted by: Eliot Hill, Posted on: 18 August 2017 - Categories: Design
Icons of a key, an exclamation mark, zoom in, zoom out and print

Senior interaction designer Eliot Hill explains the benefits of using the Home Office icons pattern on internal services

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Learning through international collaboration in New Zealand

Posted by: Emily Mahon-Ball, Posted on: 11 August 2017 - Categories: Service design, Transformation, User research
Civil servants visiting New Zealand on the D5 exchange trip

...I was excited about a recent exchange trip to the Department of Internal Affairs (DIA) in New Zealand. The UK and New Zealand are 2 countries in Digital 5, or...

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What we mean by service outcomes and measurement

Posted by: Kate Tarling, Posted on: 4 August 2017 - Categories: Service design

...speed up decision making.’ These are different to the desired outcomes for a service or stage. Outcomes for a stage in a service Examples of good outcomes are ‘People know...

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