...someone to talk to one-to-one about any aspect of your job. They’ve travelled the path you’re on, making their experiences and opinions invaluable. User researcher, and author of this blog,...
...you work out average times, you need to deal with any outlying times. If timings for one task are between 4 and 6 minutes but you have one at 15...
...is it good practice to be transparent, but it's also how we make things better. We invite your feedback on our strategy, and plan to update it in response. Please...
...that our existing approach to the data ingestion problem would not enable our users to deliver on key ministerial priorities, which prompted us to radically rethink our solution to this...
...east to do that – besides Manchester, DDaT has offices in Liverpool, Southport and Sheffield too, as well as Croydon and London, so we get about! New vision: delivering end-to-end...
...confined to digital delivery teams Move design-led methods upstream. Making change is hard and slow Start small, using nimble teams to work on focused problems. Allow teams to experiment with...
...research to decide on the most appropriate support channels to meet the needs of their users understand if any changes need to be made to their current support services to...
...standard measures aren’t the only important ones Teams often end up relying on the 4 performance measures listed in the service manual. They should be coming up with more, particularly...
...your colleagues curse your name beneath their breath when you tinker with permissions? A content designer looks to create a common style to the designs, and if you’ve locked Comic...
...Guaranteed Interview Scheme (GIS). This means applicants with disabilities only need to meet the minimum qualifying criteria to progress to the phone interview stages of assessment. You’ll be able to...
