...app journey for a public-facing service. I created user journeys to understand where services needed to be improved. Clear pathways for promotion It’s possible to apply for a permanent position...
...service design, internal guidance and public-facing information. We meet once a month to consider new additions to the guide. To make it into the style guide, the topic or word...
...to make sure government user research is inclusive – the initial prototype had several features designed to meet different user needs. However, due to changing time and resource constraints, the...
...right thing to do, but this can produce unnecessary waste. Teams end up replicating effort – developing solutions to the same problems in slightly different ways. It’s our role to...
...notice the design when they use it. Following on from our blog post about patterns, I want to go into more detail on our icon pattern. What are icons? Icons...
...other areas, we have more work to do. Keeping software deployable requires changes to software architecture, testing, deployment and environments, and these changes take time to make safely. To help...
...diverse skillsets come together, diving deep to understand users, customers, the market and business needs to craft innovative solutions. I see product managers as Avengers, a team of superheroes bringing...
...friendly content designer will be in touch to help. Keep it simple and get to the point Keep an eye out for our upcoming lunch and learn sessions. In the...
...stage. How to apply for a passport The new service also simplified the guidance about what documents must be sent in to support an application. Before, users had to figure...
...the people that came in really helped to make it happen. Together, we have 6 core values that sum up what good culture looks like to us: Think lean, be...
