Trust me, I want to make things easier for you...
...with us, began to dawn on me. Recruiting willing user research participants is going to be a challenge. I knew a bit about what the Home Office is responsible for,...
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Storing and sharing user research
...start on new projects. We make sure to include a summary of what the research was for, the date it was carried out and names of key people involved. We're...
Want to manage exciting tech projects? Join our graduate Dynamic Development Scheme
Posted by:
Prathaphan Sivakumar, DDS Project Support Officer Associate, Posted on:
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Categories:
Graduates, Recruitment
...the DDS? Hello, I’m Prath Sivakumar! I’m so grateful for the opportunity to join the DDS – it has really exceeded my expectations! I initially applied for the Civil Service...
Creating common ground with design standards
...they need. The design standards can help guide other professions, for example developers or researchers who might need to be a voice for users in the absence of designers. Remote...
Theory to practice: my first steps as a user researcher intern
...to a world of training. I’ve been offered more opportunities than I can count. For example, I was recommended for the Whitehall & Industry Group’s (WIG) Future Leaders course, which...
Designing for government: an intern's perspective
I’m a recent interaction design graduate. The course gave me ideas about what path my future career might take, but the idea of designing services for government was something I...
A collaborative approach to service assessments
...we can create important digital services that work for users, in a wider context of being value for money and fit for purpose. I trained 22 internal service assessors during...
Celebrating the success of home-grown talent
...at the Yorkshire and Humber Regional Apprenticeship Awards. She’s now up for public vote for the National Apprenticeship Awards 2018 Rising Star of the Year. The Rising Star award seeks...
Establishing the Home Office User Research Ethics Board
Posted by:
Sian Cook and Liam O'Brien, Posted on:
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Categories:
Continuous improvement, User research
...the way we review submissions. For example, we recently conducted usability testing to make the submission form clearer and easier to complete. How our ethics board supports our user researchers...
Life after live
Posted by:
Louise Costelloe-Ward, Posted on:
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Categories:
Live services, Service assessments, Service optimisation
...feedback on strategy We had an established way of assessing new and redesigned services, but no ongoing monitoring of existing and live services. We also had feedback from our assessors...
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