Building internal systems v providing services
...for doing something tactical to buy us time, we still need to work out how to remove current constraints for the future. And we need to give specialist digital teams...
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Take note: why you should keep records of service decisions
...next team the know-how it needs. This stuff isn’t glitzy. You’ll never be able to stand up and speak at a conference about how awesome your minutes are. But that...
Creating a list of services
...to see how people refer to or think about services, and worked with business architects in all main operational areas. We then took an initial draft to stakeholders in strategy...
Documenting design
...deadlines and need to deliver services despite not knowing all the answers. In such cases, how can we still deliver something that users will be able to use? Making assumptions...
Refugee integration loans: a Policy CoLab case study
Posted by:
Katy Arnold, Deputy Director for Design and Research, Posted on:
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Categories:
Design, Service design
...adequate housing. Problem definition and target outcomes We used insight from our user research to define three core problem statements and used these to establish target outcomes. Problem statements: How...
Analysing data to identify risks at the UK border
Posted by:
Andy Gregory, Deputy Director, Data Services and Analytics, Posted on:
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Categories:
Data, DDaT Strategy
...using several ‘legacy’ systems which cost millions of pounds to maintain and are less efficient to run. Current projections show that after deployment we could potentially save up to £100...
Making ethics part of the way we design products and services
Posted by:
Sue Spevack, Interaction Designer and Sarah Lombardi, Principal Content Designer, Posted on:
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Categories:
Continuous improvement, User centred design
...teams to make sure these 2 tools are aligned and we continue to share what we learn. Next steps: Iterating our toolkit and principles Now that we’ve started to test...
Digital transformation at the Home Office
Posted by:
Rob Thompson, Home Office Chief Digital, Data and Technology Officer, Posted on:
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Categories:
Leadership, Transformation
...are a series of events that give colleagues the opportunity to share their views on a particular topic. The topics are chosen in response to interest and, this year, colleagues...
Our ‘effective delivery’ principle in action: Updating a scientific e-licensing service
...across the UK. Communicating realistic timelines to stakeholders Our team regularly communicated to stakeholders ahead of the service launch to manage expectations. To ensure deadlines were met, our team estimated...
The Engineering Profession at the Home Office
Posted by:
Imran Mirza, Head of Role, Engineering and Naomi Yemitan, Engineering Community Lead, Posted on:
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Categories:
Engineering, Recruitment
...our recruitment efforts. By getting involved in interviewing, tech testing and recruitment events our engineers improve their own career prospects by better understanding how to apply for promotion and excel...