...threats by conducting research and liaising with the Threat Intelligence team who gather, analyse, and categorise threat data. I identify service improvements and new processes so our team has the...
...with data. Our Law Enforcement Data Service is a scalable cloud platform that empowers operational officers, giving them access to vital information and critical new insights as soon as they...
...Strategy 2030. By modernising our technology, we’re improving outcomes for users. Using an agile approach to transition to the new caseworking system Replacing CID was a complex exercise. We migrated...
...you’re working on, who the users are, and what the users need People around the organisation can see what you’re up to and come and ask questions If individuals miss...
Simon Bourne, Chief Digital, Data and Technology Officer, Home Office Digital, Data and Technology I’m Simon Bourne, and three months into my new role as Home Office Chief Digital, Data...
...show how we apply a structured method and design thinking to real-life Home Office problems. We are a creative team of designers, researchers and technologists working on user-centred policy design....
...focus on what users need. This means including User Researchers who can work with disabled users to understand their needs and help us to go beyond the minimum levels expected...
...represented different roles was essential for understanding both the relationship they have with their users and drafting principles that touched on issues like: measuring outcomes creating more coherent user journeys...
User researchers work across the Home Office, gaining insight to improve services in immigration, passports and borders. None of this could happen without user research participants and somewhere to talk...
The Home Office is developing a list of services it delivers, or delivers a part of, as an end user might know them, or might search for them online. By...
