...key consideration. It became clear that despite trying to design services that work for everyone, there wasn’t a single point of reference for inclusive language in the Home Office that...
...unique code to give to an employer to prove they’re allowed to work in the UK. However, during usability testing we found that some users were not sure what to...
I’m a designer and I prototype in code, the kind you put together to test ideas quickly and iterate continuously to meet user needs. Home Office Forms (HOF) is a...
...pain I work a lot on public websites. And what do we ask users to do when they fill out a form on a public website and save that form...
...need to deliver services that work for everyone: Teams will build inclusive services that can be used by everyone who needs them – including those with disabilities or who lack...
...app journey for a public-facing service. I created user journeys to understand where services needed to be improved. Clear pathways for promotion It’s possible to apply for a permanent position...
...development our test engineers help us check that: code works the way it’s expected to changes to code haven’t broken existing functionality services are protected against security threats Using the...
...their home country. A previous pilot for UK citizens ran in 2010 and after filling out a form and having some background checks done the applicant would then need to...
...citizen experience - to properly understand your interactions with our technologies so that we can deliver end-to-end digital services that are simpler and more streamlined for you. I’m thinking, for...
...already proposed amendments to the policy, created and tested designs for a digital application form, and developed a simplified decision-making process for case workers. We had a design for the...
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