How we use the digital inclusion scale
User researcher Amy Everett shares the thoughts of fellow researchers and designers on the evolving role of the digital inclusion scale.
Assisted digital
Can graphic design save your life?
Graphic designer Sue Spevack explains the importance of graphic design and tells how it's being used by HODDaT to help people get online.
Researching and designing assisted digital services for UKVI
User researchers Amy Everett and Caroline Trimm explain how HODDaT's assisted digital team and UKVI have worked together to launch a service for people who need digital help completing their immigration applications online.
Confidence tricks: how to help assisted digital users
Clare Wilcockson – a user researcher in the assisted digital team – shares her thoughts on why some people are reluctant to use online government services and suggests what could be done to help them overcome their fears
Sharing best practice on assisted digital and digital inclusion
On 26 January GDS and UK Visas and Immigration jointly hosted an interactive ‘show and share’ event to share best practice on digital inclusion and developing assisted digital services. The interactive workshop, held in London, included visitors from the Home …
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