How we use the digital inclusion scale
...designers and researchers came together for an afternoon to understand how the scale is being used in delivery teams, its relevance to our users, and how we could iterate the...
Assisted digital
Can graphic design save your life?
...projects was working with the assisted digital team on a poster for UK Visas and Immigration (UKVI). The assisted digital team works to make sure that people who have low...
Researching and designing assisted digital services for UKVI
...help completing their immigration applications online. Together, they’ve researched and developed a UKVI-wide assisted digital service. Launched on 25 September, the service covers AD support for all UKVI online products....
Confidence tricks: how to help assisted digital users
...online forms and services, for example they don’t have a computer or smartphone, or they believe they don’t have the skills to do the same task online. Others say they...
Sharing best practice on assisted digital and digital inclusion
...assisted digital services. The interactive workshop, held in London, included visitors from the Home Office, Northern Ireland office, Ministry of Justice, NHS Digital and the Department for Work and Pensions....
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