How we use the digital inclusion scale
...For us, the scale did attempt to account for a full spectrum of users’ digital skill levels and allowed us to prove to stakeholders that our research was representative. Having...
Assisted digital
Can graphic design save your life?
...A graphic designer also needs to make tough decisions. For example, questioning content and messaging, understanding user needs and knowing how to use design techniques effectively to support the thing...
Researching and designing assisted digital services for UKVI
...of low skilled users to take part in research For advice and help on providing assisted digital support for your service, email the Home Office assisted digital team at AssistedDigital@digital.homeoffice.gov.uk....
Confidence tricks: how to help assisted digital users
...forms online. However, digital services can help low-confidence users fill in forms independently with greater accuracy. How…? Digital forms tell you you’ve made a mistake Online forms have been developed...
Sharing best practice on assisted digital and digital inclusion
...assisted digital services. The interactive workshop, held in London, included visitors from the Home Office, Northern Ireland office, Ministry of Justice, NHS Digital and the Department for Work and Pensions....
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