Recruiting real users to be research participants is critical to the way we build accessible and usable services for all. Sometimes it’s easy to recruit research participants. There may be...
...tool created by developers to help them rapidly build the real service with robust code. So I wondered, could I, a designer with limited development skills, use HOF to build...
In quality assurance and testing, we’re using new technology, platforms and ways of working to help development teams meet user needs and make the delivery of services even better. We’re...
In-depth contextual interviews are one of the most important techniques in a user researcher’s toolkit. Speaking to the people who will use, or are using, your service helps you discover...
When we’re designing a service, there’s lots we need to understand and we have lots of questions. We don’t always find answers to these questions quickly. We often face short...
...optimised. Making sure we deliver our systems and services in a modern, value-creating way that leverages our intellectual and financial capital to create better public services. I’ve come to the...
As a user researcher with the Police Digital Service, I spend a lot of time learning about users and their needs. What I uncover helps my team understand the problem...
...Case study Last year, the Police Digital Service - a user-centred design team at the Home Office - conducted a discovery into online child sexual abuse and exploitation investigations. The...
...to the same old story in many Civil service departments - how could I get more experience if I couldn't get the job? Starting on the career changer programme That...
...your details’ service, where applicants can report changes in their circumstances These products significantly improve the way customers interact with our services. They help create a truly end-to-end digital service,...
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