A product-centric approach: the EU Settlement Scheme
...ahead of an immovable deadline as the scope and rules for the scheme changed, the requirements for the system were also changing many aspects of the application process were new...
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Want a career in tech? Join our graduate Dynamic Development Scheme
Posted by:
Dan Carr, DDS Senior Data Analyst Associate, Posted on:
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Categories:
Graduates, Recruitment
Update: This blog has been updated to include the link to our current Dynamic Development Scheme and Dan’s promotion success. The Dynamic Development Scheme (DDS) is an exciting two-year rotational...
Using ‘cooperative usability testing’ with our expert users
Posted by:
Liam O'Brien and Samantha Dickinson, Posted on:
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Categories:
Continuous improvement, User research
At the Home Office, usability testing is our go-to method for finding out how well a service will work for people. With expert users we need to understand how well...
Debunking 5 product management myths
Posted by:
Megha Jain, Head of Product, Networks and Infrastructure, Posted on:
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Categories:
Delivery, Product
...the solutions to those problems. They do not want every feature under the sun, but they do want their specific issues addressed efficiently. For example, in the Home Office in...
Transforming our caseworking system to improve outcomes for our users
Posted by:
Anne McGuinness, CID Decommissioning Lead, Posted on:
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Categories:
Continuous improvement, Digital strategy
...the systems are integrated, applications don't need to be re-keyed into the caseworking system, saving time, duplication, and the potential for human error. This automation frees colleagues from repetitive...
How will this new shiny thing deliver value?
...well for this - it does the hard calculations for you. Go to your users armed with your spreadsheet and a stopwatch. Be clear that you're not monitoring their performance....
The learning curve of a HODDaT user researcher intern
...baby’ discovery – a high-level project that explored the services new parents use, for example registering the birth and applying for baby’s first passport. I was part of a small...
Researching and designing assisted digital services for UKVI
...of low skilled users to take part in research For advice and help on providing assisted digital support for your service, email the Home Office assisted digital team at AssistedDigital@digital.homeoffice.gov.uk....
Home Office Digital internships: finding new talent
...Data and Technology and are looking for a new challenge? That’s why from 2018 we’ll offer internships to civil servants looking for a change of career. Through the Home Office...
Digital internships: putting passion to practical use
If you’re looking for a career where you can put your passion for research to practical use, then may I suggest you consider becoming a user researcher. It’s an exciting,...