How we use the digital inclusion scale
...designers and researchers came together for an afternoon to understand how the scale is being used in delivery teams, its relevance to our users, and how we could iterate the...
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What user research brings to design
...new to. Don’t get me wrong, I‘ve always done my best to meet the needs of users with my work, however feedback has generally come from colleagues, the wider organisation,...
More about working at Home Office Digital, Data and Technology
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...leave) will be honoured. However, the qualifying period for additional days up to 30 days will be aligned to 10 years’ service. Annual leave starts at 25 days rising to...
Establishing the Home Office User Research Ethics Board
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Sian Cook and Liam O'Brien, Posted on:
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Continuous improvement, User research
...the way we review submissions. For example, we recently conducted usability testing to make the submission form clearer and easier to complete. How our ethics board supports our user researchers...
Let's change it up: the world of Head of Role
...Chief Technology Office has expanded from 20 to 55, my team from 2 to 5 and there is a mandate to expand Software Engineering by 5 times. Who said the...
Women Returners at the Home Office
...as how to present yourself following a career break (first impressions count!) and how to manage a successful work-life balance. They provided just the right level of support to make...
I used to dislike my job
...small team responsible for fixing a long standing problem to deliver a demand to resource tool at a busy airport. https://youtu.be/XcXRRM0IoBA Making use of a digital approach to the following...
How we co-created Business Design Principles for the Home Office
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Katy Arnold, Deputy Director for Design and Research and Sara Vincent, Head of Content Design, Posted on:
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Design, Service design
...be able to demonstrate what they’re doing to understand their users and how they’ll assess the impact of decisions on them. They should also be able to show how they’re...
The Delivery Profession at the Home Office
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Matt Lilley, Head of Role, Delivery and Depak Patel, Senior Delivery Manager, Posted on:
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Delivery, Recruitment
...to continually improve their processes. Delivery Managers are skilled in: planning and prioritisation agile and other delivery methodologies, and how to make a process work team dynamics - how to...
Psychological safety for researchers
...but getting up close can also expose you to risks. Most are easy to spot and straightforward to mitigate and there’s already some great advice on how to manage the...