Can graphic design save your life?
...leaflets to encourage people to renew their passports online mapping a complex service into a simple visual diagram simplifying a timeline feature that’s used across services on GOV.UK apply for...
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How a digital team is helping to resettle Syrian refugees
I’m immensely proud to be working as a researcher on a smart but simple-to-use case-working service for staff at the Home Office. Just over a year ago the then Prime...
Why we should all try being a content designer
...long-term, but my brief foray has taught me a lot. I think it can do the same for most people working in digital. Care about the message, not the words...
About Home Office Digital
Home Office Digital, Data and Technology (DDaT) designs, builds and develops services for the rest of the department and for government. Our capability is at the core of Home Office...
Designing for accessibility: an update on our accessibility posters
I wrote a blog post back in September about the accessibility posters we've created at the Home Office called ‘Dos and Don'ts on designing for accessibility' - and I thought...
Doing less by focusing on user needs
...users what they ask for (like easier ways to fill in the current form) what ‘we’, as people in government, want to get them to do (like read and understand...
Take note: why you should keep records of service decisions
...there was a really good reason for these things when the service was built, but technology, the law or the user need has changed and it’s no longer relevant. Sharing...
Design ops: how we design Home Office services at scale
Posted by:
Michael Owen and Chris Taylor, Head of User-Centred Design, Posted on:
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Categories:
Design
...designers working across different locations and teams, all solving difficult problems for users. This can lead to duplication and inefficiencies. Large organisations designing at this scale, such as Airbnb, are...
Making ethics part of the way we design products and services
Posted by:
Sue Spevack, Interaction Designer and Sarah Lombardi, Principal Content Designer, Posted on:
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Categories:
Continuous improvement, User centred design
...for the user-centred design community (UCD) at the Home Office. The UCD community has practice leads in a number of areas, including climate and sustainability, inclusion and prototyping. Our aim...
I used to dislike my job
...of satisfaction from being able to deliver, and to be told by users you have transformed their experience for the better, delivering to operational staff new systems that meet their...
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