...forms online. However, digital services can help low-confidence users fill in forms independently with greater accuracy. How…? Digital forms tell you you’ve made a mistake Online forms have been developed...
...for internal services and grouped them into categories that have significant benefits for users. The 3 types of icons are navigation icons, designed to help users through a service, controller...
...conversations and interviews, a desk set up with laptops for testing prototypes, and cameras and microphones for recording the session. The usability testing and observation rooms in Croydon. We also...
...– to explain what we mean by ‘user research’. We wanted something we could promote, post to online forums and even send out in recruitment emails. We wanted a text...
...leaflets to encourage people to renew their passports online mapping a complex service into a simple visual diagram simplifying a timeline feature that’s used across services on GOV.UK apply for...
I’m immensely proud to be working as a researcher on a smart but simple-to-use case-working service for staff at the Home Office. Just over a year ago the then Prime...
...long-term, but my brief foray has taught me a lot. I think it can do the same for most people working in digital. Care about the message, not the words...
Home Office Digital, Data and Technology (DDaT) designs, builds and develops services for the rest of the department and for government. Our capability is at the core of Home Office...
I wrote a blog post back in September about the accessibility posters we've created at the Home Office called ‘Dos and Don'ts on designing for accessibility' - and I thought...
...users what they ask for (like easier ways to fill in the current form) what ‘we’, as people in government, want to get them to do (like read and understand...
