...an online application form easier to understand, or optimising the underlying code for a service – increases your own emotional investment in a project and therefore your motivation. Next time...
...able to interact with. Building a code-rich prototype didn’t mean the rest of the team were excluded from the day. Everyone played their part; building dummy data sets, mocking up...
...the content, design and code of the forms to address the issues John encountered. By making the service more accessible for John, we’ll make it easier for everyone to use....
...‘redesigning all the websites and letters, talking to everyone involved, reviewing casework processes, system maintenance and code, while understanding the wider context of someone’s real user journey – everything that...
...that’s being built: some code, user research, content, a change to a process – anything. The team tells how they came up with the solution, what it does and how...
I’ve been a woman all my life and a developer for all my working life, so I feel it’s important to acknowledge the limitations of my experience before I start...
...a Market Research Society (MRS) Company Partner, so we also align our policies with the MRS Code of Conduct. At the heart of our approach sits the User Research Ethics...
...interaction designers work closely with user researchers, content designers and front-end developers, iterating prototypes based on research with users and moving to working with real code as early as possible....
...the service to fix these problems, using patterns and components from GOV.UK’s Design System, the Home Office Design System and the Technology Code of Practice. This included a redesigned application...
...disputes translation of technical concepts to non-technical users so they’re understood by all Our Technical Architects work closely with delivery teams and are hands-on – they might code prototypes or...
