What does transformation really mean?
...now that vision is suddenly out of date, so someone sets out a new vision. And so the cycle continues. This thinking reveals the belief that there can be a...
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From zero to delivery - our Sheffield hub start up
...the road from some important operational stakeholders. I knew it would be a massive challenge to get a start up off the ground and then build a sustainable delivery capability....
The power of pictures in service design
...train new team members. He later asked for more copies to be printed – both to put up in the office and to use as an engagement tool for other...
Researching and designing assisted digital services for UKVI
...the future, in line with the government’s Transformation Strategy. How can service teams meet the needs of AD users? Delivery teams developing new digital services are expected to: conduct research...
Storing and sharing user research
...start on new projects. We make sure to include a summary of what the research was for, the date it was carried out and names of key people involved. We're...
Working together to achieve accessibility
We recently welcomed 2 new accessibility testers to the Home Office – Stella Majcen and Yacoob Woozeer, who’ve joined James Buller to form the Access Needs team. Together, they bring...
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Digital internships: putting passion to practical use
...to use agile methods in software development. Agile methods were completely new to me and we were taught useful and practical ways to work in multidisciplinary teams and how to...
How we use the digital inclusion scale
...across our cards, so we could then map out new visualisation methods and categories for capturing digital inclusion data. We’re still at a first draft with our ideas, but we...
Content design internship: first impressions
...appropriately - including detailed guidance, campaign pages, and news stories to work with policy advisers, GDS content designers and press officers Ounie spent her first placement working on a service...