...the future, in line with the government’s Transformation Strategy. How can service teams meet the needs of AD users? Delivery teams developing new digital services are expected to: conduct research...
...his first few weeks he was engaging with some of the most senior technical colleagues on his new team, gaining user insights and negotiating business change processes. Rather than having...
...what everyone means when they say ‘service’, ‘product’, ‘user need’, ‘platform’, ‘channel’, ‘architecture’, ‘policy’, ‘data’ and ‘strategy’, for example, as we all have our own definitions. We’ve looked at ways...
...A graphic designer also needs to make tough decisions. For example, questioning content and messaging, understanding user needs and knowing how to use design techniques effectively to support the thing...
...there was a really good reason for these things when the service was built, but technology, the law or the user need has changed and it’s no longer relevant. Sharing...
...This blog site has already covered a lot of the work we do around user needs and accessibility. I wanted to add my own view, which is that by showing...
Let’s get something straight, 6 months ago I knew a bit about the Civil Service (having been a consultant) and pretty much nothing about the Home Office (apart from applying...
...they do, try to put in processes to measure these before the service goes live. See it as an opportunity to test hypotheses about user behaviour or service improvements, and...
...changing, and tech delivers that. The breadth of opportunities within tech are so vast that you’re always learning new skills and experiencing different technologies. Tell us what it’s like on...
...in Home Office Digital to better understand the needs of Deaf users. The whole user research and design team has taken part in Deaf awareness training. We learnt just how...
