User experience is a team sport
...to help on the Biometric Residence Permit (BRP) service. Foreign Nationals must have a biometric residence permit (BRP) if they want to apply to come to the UK, apply to...
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The first #DigitalGovWomen unconference: a man’s perspective
...topics covered a range of issues, including maternity and promotion. Around 20 women pitched topics they’d like to discuss, and then the men were encouraged to make a suggestion. I...
Creating a common language to describe services
When we build teams to work on services, the individuals may have never worked together before, and may have different ways of describing their work. When we try to get...
Analysing data to identify risks at the UK border
Posted by:
Andy Gregory, Deputy Director, Data Services and Analytics, Posted on:
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Categories:
Data, DDaT Strategy
...using several ‘legacy’ systems which cost millions of pounds to maintain and are less efficient to run. Current projections show that after deployment we could potentially save up to £100...
Looking for a career change? Go digital
At Home Office Digital, Data and Technology (DDaT) we offer career changers the opportunity to explore the user research profession. Career changers learn research methods, how to conduct research ethically...
Storing and sharing user research
...huge challenges due to multiple tooling and collaborative spaces across the department, we didn't get very far. What we store and how we store it We've now decided to try...
Building internal systems v providing services
...for doing something tactical to buy us time, we still need to work out how to remove current constraints for the future. And we need to give specialist digital teams...
Take note: why you should keep records of service decisions
...next team the know-how it needs. This stuff isn’t glitzy. You’ll never be able to stand up and speak at a conference about how awesome your minutes are. But that...
Content design internship: first impressions
...to the internship on Civil Service jobs and she decided to apply. What content design means to us As content designers, we need to be able to communicate complex processes...
Creating a list of services
...to see how people refer to or think about services, and worked with business architects in all main operational areas. We then took an initial draft to stakeholders in strategy...