Women Returners at the Home Office
...online application and was delighted (and terrified!) to be invited to interview. I prepared as best I could and my first proper interview in sixteen years went well. I was...
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Refugee integration loans: a Policy CoLab case study
Posted by:
Katy Arnold, Deputy Director for Design and Research, Posted on:
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Categories:
Design, Service design
...loan will deliver on policy intent to help refugees settle and integrate into UK society. Right now, we’re watching to see how things work in real life and will report...
Designing your design process
...simply asking questions, we can sometimes make great leaps in progress. Break problems into manageable chunks In the UK government we are all about user-centred design. This means creating services...
The Engineering Profession at the Home Office
Posted by:
Imran Mirza, Head of Role, Engineering and Naomi Yemitan, Engineering Community Lead, Posted on:
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Categories:
Engineering, Recruitment
...needed to build, deploy, and operate our infrastructure and applications in the cloud. So that we can continue to grow our in-house engineering capability, we encourage our engineers to support...
Creating common ground with design standards
...Design standards effectively force designers to work in the open. This helps increase quality because patterns have documented research findings - proving they have been used by real users and...
Doing less by focusing on user needs
...users what they ask for (like easier ways to fill in the current form) what ‘we’, as people in government, want to get them to do (like read and understand...
The power of pictures in service design
...train new team members. He later asked for more copies to be printed – both to put up in the office and to use as an engagement tool for other...
Good icons should be invisible
...to understand what needs icons were meeting, particularly for internal services. Our research was primarily qualitative. We found a lot of inconsistency in what and how icons were used, which...
Researching and designing assisted digital services for UKVI
...research to decide on the most appropriate support channels to meet the needs of their users understand if any changes need to be made to their current support services to...
Moving towards Continuous Delivery at DDaT
...by Jez Humble and Dave Farley. It has radically increased the effectiveness of software delivery in organisations worldwide, including in UK government departments. Recent research into software delivery practices by...
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