Introducing Anthony Croxford, our new COO
...to make good decisions. Taking a broad view Problems here can be complex and resolving them is something that brings me great satisfaction. There will always be new challenges, so...
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User research and design in Home Office Digital
...better when everyone is involved Don’t expect to see Researchers and Designers sitting behind desks all day, or to see long reports or design specifications. Our delivery teams need to...
Crossing the Atlantic: integrating with US Global Entry
...kept simple, and was delivered as a ‘minimum viable product’, which importantly works, with real users already able to complete the whole process online. Going into Beta The new service...
What user research brings to design
...development of a product that better meets their needs. This is one of the reasons why having a “UX role” within a team can be a curse as well...
The benefits of pair designing
...In this scenario the extrovert provides an effective flak-shield or translation service between the designer, who just wants to get on with their work, and other humans. The junior and...
My experience as a female developer
...It’s OK to make mistakes and it’s totally OK to point out someone else’s mistakes. None of this makes you a bad developer. It makes you a better one. You...
Creating a common language to describe services
...organisation – and the wider department work better together. The value is not so much in what the actual words are, but the fact that we made this together as...
The hidden benefits of user centred design
Posted by:
Chris Taylor, Head of User-Centred Design, Posted on:
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Categories:
Design, Service design
...level of financial needs is met, people are more motivated by the following things: autonomy - the need to direct our own lives mastery - to get better at things...
What we mean by service outcomes and measurement
...significant improvement. Each team or project may have its own business case, its own articulated and anticipated benefits, even its own strategy. And yet really, it’s all just 1 part...
Take note: why you should keep records of service decisions
...did this as if knowing that, one day, someone might read them so they could fix something. Or make something better. Which is what we do in service optimisation. That...
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