Types and stages of services
...how to bridge and explain these two worlds to help everyone see if there are better ways to connect projects with outcomes, that work at scale. It also has implications...
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Storing and sharing user research
...involved in service delivery to understand what users need, so they can make better decisions about what should be done. We also want to help people who write policy or...
Agile: back to basics
...agile so we can deliver the right thing in the right way. It’s a process that likes to uncover problems, then fix them. To fail fast, then fix fast. Agile...
Prototype training: what we teach and what we've learnt
...concept, so pacing is vital. We could cover everything in 1 session, but the content is so technical it could easily be overwhelming. Prototyping can be an alien concept to...
Continuous improvement with quality assurance and testing
In quality assurance and testing, we’re using new technology, platforms and ways of working to help development teams meet user needs and make the delivery of services even better. We’re...
Theory to practice: my first steps as a user researcher intern
...there’s no better starting point to the world of user research than an internship at the Home Office. The Home Office Digital Internship Programme is holding open days until March....
Design ops: how we design Home Office services at scale
Posted by:
Michael Owen and Chris Taylor, Head of User-Centred Design, Posted on:
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Categories:
Design
...perspective and should help us think critically about what we're doing. It should also makes sure that we continue to challenge ourselves to find better, more elegant design approaches that...
How we use the digital inclusion scale
...scale to better visualise our research. What we found out Speaking to a broad range of users is crucial for designing an effective service and meeting the Digital Service Standard....
Introducing Rob Thompson, our new CTO
Posted by:
Rob Thompson, Home Office Chief Digital, Data and Technology Officer, Posted on:
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Categories:
Iterating HOD
...optimised. Making sure we deliver our systems and services in a modern, value-creating way that leverages our intellectual and financial capital to create better public services. I’ve come to the...
Announcing our new Deputy Director, Design and Research - Katy Arnold
Posted by:
Rob Thompson, Home Office Chief Digital, Data and Technology Officer, Posted on:
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Categories:
Transformation
...digital delivery capability. Her leadership in the design and management of end to end services will help the department reduce cost and improve performance – as well as deliver better...