A product-centric approach: the EU Settlement Scheme
...ahead of an immovable deadline as the scope and rules for the scheme changed, the requirements for the system were also changing many aspects of the application process were new...
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Want a career in tech? Join our graduate Dynamic Development Scheme
Posted by:
Dan Carr, DDS Senior Data Analyst Associate, Posted on:
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Categories:
Graduates, Recruitment
Update: This blog has been updated to include the link to our current Dynamic Development Scheme and Dan’s promotion success. The Dynamic Development Scheme (DDS) is an exciting two-year rotational...
Using ‘cooperative usability testing’ with our expert users
Posted by:
Liam O'Brien and Samantha Dickinson, Posted on:
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Categories:
Continuous improvement, User research
At the Home Office, usability testing is our go-to method for finding out how well a service will work for people. With expert users we need to understand how well...
Debunking 5 product management myths
Posted by:
Megha Jain, Head of Product, Networks and Infrastructure, Posted on:
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Categories:
Delivery, Product
...features and delivering all user requests = happy users and a successful organisation Nope! This cannot be further from the truth. Product management is about striking the balance between quality...
How will this new shiny thing deliver value?
...there’s nothing better than showing how costly an existing process is to get support for a better, user-focussed service (formerly known as the new shiny thing). Follow Oliver on Twitter....
The learning curve of a HODDaT user researcher intern
...baby’ discovery – a high-level project that explored the services new parents use, for example registering the birth and applying for baby’s first passport. I was part of a small...
Researching and designing assisted digital services for UKVI
...of low skilled users to take part in research For advice and help on providing assisted digital support for your service, email the Home Office assisted digital team at AssistedDigital@digital.homeoffice.gov.uk....
Home Office Digital internships: finding new talent
...Data and Technology and are looking for a new challenge? That’s why from 2018 we’ll offer internships to civil servants looking for a change of career. Through the Home Office...
Digital internships: putting passion to practical use
If you’re looking for a career where you can put your passion for research to practical use, then may I suggest you consider becoming a user researcher. It’s an exciting,...
Recognising when something's not working
Posted by:
Karwai Pun and Sara Vincent, Head of Content Design, Posted on:
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Categories:
Agile, Content, Design
...and reassessed what we were trying to achieve, both for users and the organisation. Stop. Pause. Reflect As an interaction designer and content designer, we’re constantly exploring the relationship between...
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