...not everything had been completed. After two hours of testing, we hadn’t even got as far as entering an email address and password. John tried to get to the email...
...of way, and that we’re thinking about the entire end-to-end service and wider context, not just a small part of it. Redesigning an entire service, as Sanjay Poyzer says, means...
...Our users are now able to process cases digitally by integrating data that comes directly from the UN with our existing systems. This means we save processing time, can prioritise...
...become more assertive. In doing so I learnt that others aren’t always right. It was an important lesson. There’s no shame in asking questions. It’s OK to not know something....
...need to collect a person's age? Do we really need their age or are we merely asking for it now because we’ve always asked for it in the past? By...
...researchers and designers working to deliver services built around what works for users. And we’re now looking for more talented people to help us take things to the next level....
...who said, ‘judge me on what I do, not what I wear’, which is so true. The person I spoke to recently not only commented on what we wear, but...
...or changed at any time, and will no longer apply if you move role. Age of Retirement The Civil Service has a no retirement age policy. Dual Workplace arrangements If...
