What do service designers do?
...if you find out that it’s the wrong thing that we don’t have lots of great service managers available yet – and those we do have may not be working...
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Discovering the value of access needs research
Posted by:
Aspasia Dellaporta and Chris Lansley, Posted on:
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Categories:
Accessibility, Service design, User research
...visit John, who has a degenerative eye condition that’s left him with only 5% sight in each eye. Chris has seen many visa application forms in his time – some...
Problem solving with a design sprint
...But - we must remember that there are humans using these systems - we don't want to spend time and money developing something to find out it's not what was...
The hidden benefits of user centred design
Posted by:
Chris Taylor, Head of User-Centred Design, Posted on:
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Categories:
Design, Service design
...our ideas work. However, I have a theory that there is a hidden benefit of this approach that I don’t often hear people talk about: user centred design makes the...
More about working at Home Office Digital, Data and Technology
...or changed at any time, and will no longer apply if you move role. Age of Retirement The Civil Service has a no retirement age policy. Dual Workplace arrangements If...
The Digital Service Standard: how to get it right first time
For the last year and a half, I’ve helped Home Office teams build good digital services that meet all the points in the Digital Service Standard. I’m now moving on...
A digital age for all ages
...who said, ‘judge me on what I do, not what I wear’, which is so true. The person I spoke to recently not only commented on what we wear, but...
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