The interviewer in the room
Interviewing people is a fundamental user research skill. As user researchers, we want to find out about people, what they think, how they do things, what they find easy, what...
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Moving towards Continuous Delivery at DDaT
...The Immigration Technology portfolio is responsible for designing, building and delivering significant software systems so members of the public and immigration officials can apply for and process immigration applications of...
Applying for your passport online
Posted by:
Mark Prince and Clare Watson, Posted on:
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Categories:
Design, Live services, User research
...the application journey. For example, after answering some initial questions to confirm first-time passport status, users see step-by-step information about the process and what they’ll need to do at each...
Content design internship: first impressions
...to help us understand what the team does and what our role is. We also have a career mentor, who we meet throughout the year. What we've learnt so far...
Why well-meaning ideas can have unintended consequences
...publish a form or test a website, and what’s wrong with this? Surely putting a link to an online form is quick, cheap and people will either choose to use...
Twists Interns into Digital - welcome to our new cohort
...blog and the Department for Transport click here for the Department for Transport digital blog to offer 2 additional places on the programme and so their Interns came along too....
Calling all graduates - join the Home Office and kick-start your digital and tech career
...decided that I was ready for a change from science after graduating. The DDS offered a lot of benefits that other schemes didn’t, like more autonomy over the placements you...
Knowing the right level of interaction design
...that are easy to use and understand. They’ll prototype these solutions – often in code because interactions are made of code, not mock-ups – to test ideas with users and...
Designing at Home Office Digital
...In the private sector, I worked with other designers and developers, and contributed to campaigns that were measured for profit. However, at Home Office Digital I work within a multi-disciplinary...
Delivery managers, product managers and service managers – how to get the best out of them
...for example, ‘he / she is responsible for that, so it’s not my fault.’ When we all focus on outcomes we’re all rallying around a service for meeting user needs....
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