...the Ministry of Social Development. These departments came together to create a shared front-of-house initiative, which included online self-service workstations for both agencies to help their assisted digital users. At...
...our digital skills to help us use technology in new and creative ways Read the Home Office 2030 Digital Strategy to find out more about each strategic shift, and how...
...deadlines and need to deliver services despite not knowing all the answers. In such cases, how can we still deliver something that users will be able to use? Making assumptions...
...teams to make sure these 2 tools are aligned and we continue to share what we learn. Next steps: Iterating our toolkit and principles Now that we’ve started to test...
...face, and we adapt the Service Standard to create successful solutions together. This is how we build support and momentum for becoming more user-centred in a complex organisation like ours....
...creating 5-year roadmaps for departmental portfolios. I’ve identified technical debt across the Home Office leading to substantial savings, completed exercises to allow us to better understand our current IT estate...
...It’s OK to make mistakes and it’s totally OK to point out someone else’s mistakes. None of this makes you a bad developer. It makes you a better one. You...
Chris has worked in UK Visas & Immigration (UKVI) since 2003. Aspasia, a user researcher working on visa applications, invited Chris to observe a research session. Together they went to...
...to show how we achieve this balance between data dependencies, development timelines and user needs. During discovery we researched what data existed and how users understood it, framed any problems...
...what might happen being notified about a result calling to find out what’s happening We’ve also used the term to describe the things that need to happen to make a...
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