Building the ‘registration district’ register alpha
...We want to know: how easy the register is to use how you use the data what you think of the dataset Any other comments or suggestions are also welcome....
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Learning through international collaboration in New Zealand
...the Ministry of Social Development. These departments came together to create a shared front-of-house initiative, which included online self-service workstations for both agencies to help their assisted digital users. At...
Launching the Home Office 2030 Digital Strategy
Posted by:
Rob Thompson, Home Office Chief Digital, Data and Technology Officer, Posted on:
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Categories:
DDaT Strategy, Digital strategy, Transformation
...our digital skills to help us use technology in new and creative ways Read the Home Office 2030 Digital Strategy to find out more about each strategic shift, and how...
Documenting design
...deadlines and need to deliver services despite not knowing all the answers. In such cases, how can we still deliver something that users will be able to use? Making assumptions...
Making ethics part of the way we design products and services
Posted by:
Sue Spevack, Interaction Designer and Sarah Lombardi, Principal Content Designer, Posted on:
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Categories:
Continuous improvement, User centred design
...teams to make sure these 2 tools are aligned and we continue to share what we learn. Next steps: Iterating our toolkit and principles Now that we’ve started to test...
Sharing user-centred design lessons learnt at the Home Office
Posted by:
Chris Taylor, Head of User-Centred Design and Sara Vincent, Head of Content Design, Posted on:
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Categories:
Continuous improvement, User centred design
...face, and we adapt the Service Standard to create successful solutions together. This is how we build support and momentum for becoming more user-centred in a complex organisation like ours....
What does a Technical Architect at the Home Office do?
Posted by:
Abimbola Odeyinde, Interim Head of Architecture Profession/ Head of Business Architecture and Shueb Khilji, Lead Enterprise Architect, Posted on:
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Categories:
Development, Technical Architect
...creating 5-year roadmaps for departmental portfolios. I’ve identified technical debt across the Home Office leading to substantial savings, completed exercises to allow us to better understand our current IT estate...
Discovering the value of access needs research
Posted by:
Aspasia Dellaporta and Chris Lansley, Posted on:
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Categories:
Accessibility, Service design, User research
Chris has worked in UK Visas & Immigration (UKVI) since 2003. Aspasia, a user researcher working on visa applications, invited Chris to observe a research session. Together they went to...
My experience as a female developer
...It’s OK to make mistakes and it’s totally OK to point out someone else’s mistakes. None of this makes you a bad developer. It makes you a better one. You...
Applying user-centred design in a data-focused product
Posted by:
Dani Berg, Senior Interaction Designer, Posted on:
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Categories:
Data, User centred design
...to show how we achieve this balance between data dependencies, development timelines and user needs. During discovery we researched what data existed and how users understood it, framed any problems...