...are starting to develop their own inclusive language guides to provide a standard for designers and create consistency in their approaches to language. NHS Digital for example have an inclusive...
...don’t need to see the code. Instead, they enter an employer’s email address and the code is sent directly to the employer with instructions on how to use it. So...
I’m a designer and I prototype in code, the kind you put together to test ideas quickly and iterate continuously to meet user needs. Home Office Forms (HOF) is a...
...that didn’t require users to remember a password. We tried using codes instead of links. Send the user a code, user enters a code to access the website. But we...
...for making our services accessible. Factoring accessibility into the entire product development lifecycle For most services, accessibility should not be a once and done activity or one we only consider...
...app journey for a public-facing service. I created user journeys to understand where services needed to be improved. Clear pathways for promotion It’s possible to apply for a permanent position...
...development our test engineers help us check that: code works the way it’s expected to changes to code haven’t broken existing functionality services are protected against security threats Using the...
...their home country. A previous pilot for UK citizens ran in 2010 and after filling out a form and having some background checks done the applicant would then need to...
...citizen experience - to properly understand your interactions with our technologies so that we can deliver end-to-end digital services that are simpler and more streamlined for you. I’m thinking, for...
...already proposed amendments to the policy, created and tested designs for a digital application form, and developed a simplified decision-making process for case workers. We had a design for the...
