James Buller, Access Needs Lead, and Sue Spevack, graphic designer, tell us why it's important to design for all users.
Mark Prince, product manager at HM Passport Office, explains how users can now apply for their first adult passport online.
...unique code to give to an employer to prove they’re allowed to work in the UK. However, during usability testing we found that some users were not sure what to...
...and reassessed what we were trying to achieve, both for users and the organisation. Stop. Pause. Reflect As an interaction designer and content designer, we’re constantly exploring the relationship between...
Senior interaction designer Eliot Hill explains a new tagging system that shows the confidence levels in user journeys during various stages of the design process.
...Soon after, I went on the GDS agile training course, which is where I was introduced to the government design principles. ‘This is for everyone’ – one of the principles...
...designers working across different locations and teams, all solving difficult problems for users. This can lead to duplication and inefficiencies. Large organisations designing at this scale, such as Airbnb, are...
...A graphic designer also needs to make tough decisions. For example, questioning content and messaging, understanding user needs and knowing how to use design techniques effectively to support the thing...
Senior interaction designer Karwai Pun tells how she used her design skills to help her on her first attempt at using the Home Office Forms framework
...– to explain what we mean by ‘user research’. We wanted something we could promote, post to online forums and even send out in recruitment emails. We wanted a text...
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