GOV.UK
Design ops: how we design Home Office services at scale
Andrew Travers, Chris Taylor and Michael Owen describe how the Home Office is using design ops to create quality, efficient and scalable digital services.
Design
Can graphic design save your life?
Graphic designer Sue Spevack explains the importance of graphic design and tells how it's being used by HODDaT to help people get online.
Cracking the HOF code
Senior interaction designer Karwai Pun tells how she used her design skills to help her on her first attempt at using the Home Office Forms framework
Moving stories: using video to explain user research
Senior user researcher Emily Mahon-Ball tells how and why the Home Office has made a video that explains to participants the purpose and process of user research.
Prototype training: what we teach and what we've learnt
Amy Everett and Michael Owen explain the purpose and content of their prototyping course and tell what they've learnt along the way.
Doing less by focusing on user needs
Interaction designer Sam Wakeling explains why it's essential not to lose sight of user needs when building government services
Good icons should be invisible
Senior interaction designer Eliot Hill explains the benefits of using the Home Office icons pattern on internal services
Creating common ground with design standards
Senior designer Michael Owen explains how design standards can help inform good design choices
Knowing the right level of interaction design
Charles Reynolds-Talbot explains the role interaction designers have in delivering better, simpler services and shares his insights on the 5 levels of interaction design
Confidence tricks: how to help assisted digital users
Clare Wilcockson – a user researcher in the assisted digital team – shares her thoughts on why some people are reluctant to use online government services and suggests what could be done to help them overcome their fears