Content is crucial, but the right design is essential
Senior content designer Nick Cowan explains how good transactional content, like good design, should be invisible.
Design
Recognising when something's not working
Interaction designer Karwai Pun and content designer Sara Vincent tell why we should not be afraid to go back to the drawing board if the thing we're building is not the best it can be.
Documenting design
Senior interaction designer Eliot Hill explains a new tagging system that shows the confidence levels in user journeys during various stages of the design process.
Designing for government: an intern's perspective
Beth Dixon shares her experiences of her first few months as an interaction design intern at the Home Office.
Design ops: how we design Home Office services at scale
Andrew Travers, Chris Taylor and Michael Owen describe how the Home Office is using design ops to create quality, efficient and scalable digital services.
Can graphic design save your life?
Graphic designer Sue Spevack explains the importance of graphic design and tells how it's being used by HODDaT to help people get online.
Cracking the HOF code
Senior interaction designer Karwai Pun tells how she used her design skills to help her on her first attempt at using the Home Office Forms framework
Moving stories: using video to explain user research
Senior user researcher Emily Mahon-Ball tells how and why the Home Office has made a video that explains to participants the purpose and process of user research.
Prototype training: what we teach and what we've learnt
Amy Everett and Michael Owen explain the purpose and content of their prototyping course and tell what they've learnt along the way.
Doing less by focusing on user needs
Interaction designer Sam Wakeling explains why it's essential not to lose sight of user needs when building government services