User experience is a team sport
...when user centred design and agile working go hand-in-hand, we are able to create great services. Agile is a thing your team is, rather than simply a set of processes...
User research
Trust me, I want to make things easier for you...
...open group discussion on allocations of resource. I hear lots of colleagues talking of “user needs” and “users first”, which is a welcome revelation to me, having spent 12 years...
Using the physical space in an Agile Project
...length of the Home Office and into the lift on several occasions to provide a visual reference in meetings and workshops. 3) Posters The poster wall includes Home Office-wide principles...
Launching a service in Kuwait - adjusting your user research
...and when we explained the situation to the participants they felt more at ease. Communication with the team Communication between team members is important during any usability testing session. It’s...
What user research brings to design
...doing? We’re open to further improvements in how we approach digital transformation and would love to get your thoughts, inputs and experience in the Comments section below or via twitter...
Intro to the the Home Office Assisted Digital Team
Hello! Between the two of us we are the Assisted Digital Research team within Home Office Digital. We’re here to help make online services better and more inclusive, by ensuring...
User research and design in Home Office Digital
My name is Katy Arnold and I lead a team of designers and researchers at the Home Office. We are part of Home Office Digital and we work on digital projects as part of the transformation of the department.
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