GOV.UK
Documenting design
Documenting design
Senior interaction designer Eliot Hill explains a new tagging system that shows the confidence levels in user journeys during various stages of the design process.
Using the physical space in an Agile Project
As a user researcher I often feel that a more appropriate title would be chief decorator, because there is nothing we researchers like more than papering wall space with sticky notes and printouts relating to our projects.
Launching a service in Kuwait - adjusting your user research
On Monday morning we successfully launched the Electronic Visa Waiver (EVW) service private beta in Kuwait to very little fanfare. The way a private beta should be launched.
What user research brings to design
Looking back at my first 4 months as a new designer for Home Office Digital, I can’t believe how much I have learned and how much I‘ve changed as a designer.
What agile means for the Home Office
I’m Clare Young, Head of Agile Delivery in Home Office Digital. My job involves building and leading the delivery manager community and promoting the use of agile ways of working in the Home Office.
Intro to the the Home Office Assisted Digital Team
Hello! Between the two of us we are the Assisted Digital Research team within Home Office Digital. We’re here to help make online services better and more inclusive, by ensuring those who might struggle to use them are properly researched …
Crossing the Atlantic: integrating with US Global Entry
Building on the successful launch of the Registered Traveller service in 2015, we were asked to resurrect a previous pilot that allowed UK citizens join the US Global Entry service.
User research and design in Home Office Digital
My name is Katy Arnold and I lead a team of designers and researchers at the Home Office. We are part of Home Office Digital and we work on digital projects as part of the transformation of the department.
I used to dislike my job
I have bags of experience doing programme and project management on big IT programmes. But it has sometimes been difficult to deliver these as the internal processes can add delay and increase costs. However...
Simplifying the Immigration Health Surcharge by iterating policy
Policy is at the heart of any government service, but complex policy shouldn't necessarily mean a complex service for users.
Life after live
While we’re familiar with assessing developing services against the Digital by Default Service standard, here at HO Digital we've been also thinking about how to continue to monitor the quality of services that are already live.