Home Office Digital, Data and Technology

I used to dislike my job

Posted by: Julian Dos Remedios, Posted on: 22 September 2015 - Categories: Agile, Service design

I have bags of experience doing programme and project management on big IT programmes. But it has sometimes been difficult to deliver these as the internal processes can add delay and increase costs. However...

Simplifying the Immigration Health Surcharge by iterating policy

Posted by: Simon Cooper and Tom Ball, Posted on: 17 September 2015 - Categories: Content, Service design

Policy is at the heart of any government service, but complex policy shouldn't necessarily mean a complex service for users.

Life after live

Posted by: Louise Costelloe-Ward, Posted on: 17 September 2015 - Categories: Live services, Service assessments, Service optimisation

While we’re familiar with assessing developing services against the Digital by Default Service standard, here at HO Digital we've been also thinking about how to continue to monitor the quality of services that are already live.