Senior user researcher Amy Everett explains how to improve your observational research approach to gain valuable user insights.
Looking back at my first 4 months as a new designer for Home Office Digital, I can’t believe how much I have learned and how much I‘ve changed as a designer.
I’m Clare Young, Head of Agile Delivery in Home Office Digital. My job involves building and leading the delivery manager community and promoting the use of agile ways of working in the Home Office.
Hello! Between the two of us we are the Assisted Digital Research team within Home Office Digital. We’re here to help make online services better and more inclusive, by ensuring those who might struggle to use them are properly researched …
Building on the successful launch of the Registered Traveller service in 2015, we were asked to resurrect a previous pilot that allowed UK citizens join the US Global Entry service.
My name is Katy Arnold and I lead a team of designers and researchers at the Home Office. We are part of Home Office Digital and we work on digital projects as part of the transformation of the department.
I have bags of experience doing programme and project management on big IT programmes. But it has sometimes been difficult to deliver these as the internal processes can add delay and increase costs. However...
Policy is at the heart of any government service, but complex policy shouldn't necessarily mean a complex service for users.
While we’re familiar with assessing developing services against the Digital by Default Service standard, here at HO Digital we've been also thinking about how to continue to monitor the quality of services that are already live.