How we use the digital inclusion scale
...not discriminate and that those who want to use digital channels are supported. The digital inclusion scale is an important tool in a researcher’s toolkit to ensure they research with...
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Making ethics part of the way we design products and services
Posted by:
Sue Spevack, Interaction Designer and Sarah Lombardi, Principal Content Designer, Posted on:
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Categories:
Continuous improvement, User centred design
...you can approach something ethically. This can sometimes make decision-making hard. For example, what if your design improves a person’s personal life but it leads to increased digital pollution? We...
Intro to the the Home Office Assisted Digital Team
Hello! Between the two of us we are the Assisted Digital Research team within Home Office Digital. We’re here to help make online services better and more inclusive, by ensuring...
What we mean by service outcomes and measurement
...naive. But we do need practical ways to start to bridge the gap between the ambition to orient government (and any large organisation) around end-to-end services that meet user needs,...
How does CoLab help the Home Office solve problems?
Posted by:
Katy Arnold, Deputy Director for Design and Research, Posted on:
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Categories:
Design, User research
...one, as a group (preferably the same group involved in ideation). We use a scorecard with a number of criteria to give some rigour to the process. These criteria will...
Simplifying the Immigration Health Surcharge by iterating policy
...that if a user told us that they are from one of those countries, we don't have to ask them about exemptions again. The final exemption criterion only applies to...
Introducing Rob Thompson, our new CTO
My name is Rob Thompson and I joined the Home Office 3 weeks ago as Chief Technology Officer (CTO). I’m delighted to be here! My job is to provide the...
What do service designers do?
...move from a legacy system environment to one that supports better services and makes them easier to change. Barriers to creating good services There are many things that can get...
Service design at the Home Office
...they need to be able to afford to pay someone that does. Entering the UK as an end-to-end service As an example, a person coming to work in the UK...
Moving towards Continuous Delivery at DDaT
...year, DDaT services support more than 3 million visa applications, checks on 100 million border crossings, 5 million passport applications and 140 million police checks on people, vehicles and property....