Doing less by focusing on user needs
...website can include all kinds of bells and whistles, but government services should meet user needs - nothing more, nothing less User needs are not... User needs are not: giving...
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Knowing the right level of interaction design
...that are easy to use and understand. They’ll prototype these solutions – often in code because interactions are made of code, not mock-ups – to test ideas with users and...
Continuous improvement with quality assurance and testing
In quality assurance and testing, we’re using new technology, platforms and ways of working to help development teams meet user needs and make the delivery of services even better. We’re...
Converging our DevOps platforms
Posted by:
James Barton, Deputy Director, Chief Technology Office and Head of Engineering Profession, Posted on:
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Categories:
DDaT Strategy, DevOps
...applications. Its containerisation capability means it can quickly deploy new code and applications. Common test frameworks and patterns further help speed up application deployments and recovery. A number of programmes...
Service design at the Home Office
...British passport holder. We define a service as a set of transactions, activities or information that share a user need and can take place online and offline. Most users don’t...
A product-centric approach: the EU Settlement Scheme
...the application process quick and easy. The product-centric iterative approach meant we could continue to align with the scheme’s changing scope and rules, while researching new user requirements associated with...
Quicker delivery on ministerial commitments using cloud architectures and fast flow principles
Posted by:
Dimitris Perdikou, Portfolio Chief Technology Officer, Data Services and Analytics, Posted on:
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Categories:
Continuous improvement, Data
...immigration routes such as IMA, we are also consuming new types of data. Our typical release process for surfacing new immigration data was taking us several months. For IMA we...
LEDS: Police data in the digital age
Posted by:
Law Enforcement Data Programme team, Posted on:
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Categories:
Continuous improvement, Data, Transformation, User centred design
...property. The difference in the digital age was that Application Programming Interfaces (APIs), combined with a simple and accessible user interface, could completely replace manual data queries. The new system...
How I changed careers: from policy work to user research
...a go at something new. You never know - you might surprise yourself and set off on a totally new career adventure. Apply for the career changer programme Applications are...
Launching a service in Kuwait - adjusting your user research
...way a private beta should be launched. The launch was combined with a user research field trip so we could test the system with these beta users. I’ve been on...