...access and management on a single platform streamlines the entire process, ensuring that users can easily navigate their operations efficiently. Now our analysts can: easily upload data via code or...
...a usability lab to user researchers throughout the Home Office. As a user researcher myself I thought I had a good idea of what user researchers needed from Research Operations,...
...makes the page more complicated. Helping users complete tasks means removing complexity, not adding it. Fix the problem Often, more content is added as a solution when user research has...
...a direct replacement based on programme requirements. Learning from user research to improve service design To understand the needs of users, our team did comprehensive user research during discovery. We...
...between design and development we decided to provide production-ready implementations in React. Greater interoperability This new codebase builds upon the code in the GOV.UK Design System. This commonality: allows us...
...Office Digital. On day one in our new role, we quite literally had to learn a new language - with lessons in British Sign Language – we also had to...
...Chris’ account of the session. Testing the service with a screen reader and voice recognition user When I first encountered the new service, I was struck by how much simpler...
...to make sure government user research is inclusive – the initial prototype had several features designed to meet different user needs. However, due to changing time and resource constraints, the...
...This results in user stories more accurately reflecting the user needs. It also helps service managers fully appreciate exactly how users interact with what is being developed and why the...
...trialling the use of open ‘outputs’ folders containing things that might be most useful to other user researchers working in the same space. We're asking user researchers to fill their...
