What does transformation really mean?
...easier for someone to use improving confidence and accuracy in decision making to give better value for money identifying how services could better meet policy intent creating the right conditions...
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The power of pictures in service design
...train new team members. He later asked for more copies to be printed – both to put up in the office and to use as an engagement tool for other...
Designing for accessibility: an update on our accessibility posters
I wrote a blog post back in September about the accessibility posters we've created at the Home Office called ‘Dos and Don'ts on designing for accessibility' - and I thought...
Doing less by focusing on user needs
...users what they ask for (like easier ways to fill in the current form) what ‘we’, as people in government, want to get them to do (like read and understand...
Take note: why you should keep records of service decisions
...there was a really good reason for these things when the service was built, but technology, the law or the user need has changed and it’s no longer relevant. Sharing...
Design ops: how we design Home Office services at scale
Posted by:
Michael Owen and Chris Taylor, Head of User-Centred Design, Posted on:
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Categories:
Design
...designers working across different locations and teams, all solving difficult problems for users. This can lead to duplication and inefficiencies. Large organisations designing at this scale, such as Airbnb, are...
Where do service designers fit within an organisation?
...For example, how might policy work more effectively for a particular area? How might we rethink the current immigration system? How might border control work better in future? Often part...
Announcing our new Deputy Director, Design and Research - Katy Arnold
...outcomes for users. In government we build products and services that must work for everyone. Katy’s focus on accessibility and inclusive design has laid strong foundations for the future. I...
Introducing Anthony Croxford, our new COO
...better serve our current staff from other under-represented groups. This includes helping them develop the skills and experiences they may need when applying for internal promotions. We’re out and about...
Analysing data to identify risks at the UK border
Posted by:
Andy Gregory, Deputy Director, Data Services and Analytics, Posted on:
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Categories:
Data, DDaT Strategy
...border community, for example intelligence officers, use data to analyse certain patterns in how people enter the UK. Now that the BRTC is operational, Border Force subject matter experts have...
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