Doing less by focusing on user needs
...service quicker, simpler and cheaper (to use and probably to build too). Another way to put it is that user needs are about getting done only what’s needed. The goal...
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The power of pictures in service design
...Secondly, it becomes a useful engagement tool for stakeholders and users. Turning a conceptual map into a visual map A process map is often a great way to engage with...
Good icons should be invisible
...icons, designed to help users sort, organise and adjust information, and quick reference icons, designed to help users identify frequently used objects or links. Using icons We recommend using icons...
Researching and designing assisted digital services for UKVI
...research to decide on the most appropriate support channels to meet the needs of their users understand if any changes need to be made to their current support services to...
Moving towards Continuous Delivery at DDaT
...other areas, we have more work to do. Keeping software deployable requires changes to software architecture, testing, deployment and environments, and these changes take time to make safely. To help...
Celebrating International Women’s Day at the Home Office
Posted by:
April Watkins, Charlotte Sides, Sheila Philips, Angela Delahunty, Carolyn Pratley, Susan Yarnold and Emma Bell, Posted on:
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Categories:
Diversity, Equality
...the Immigration Portfolio three years ago. I’m proud that I am the first woman from my generation in my family to work in tech and to use that tech in...
Uncommon people
...people to contribute further with extra curricular activities, particularly with the open source community. Freedom to innovate There’s also the freedom to innovate. We know that great people value the...
Trust me, I want to make things easier for you...
...me to convince users. Let's share I’d love to hear stories from colleagues on how they’ve built trust with stakeholders and users. Please leave a comment below, or contact me...
How I changed careers: from policy work to user research
...day and opportunities for me to: learn and use different research methodologies and techniques attend relevant courses to build up my user research knowledge work on a charity project outside...
What user research brings to design
...new to. Don’t get me wrong, I‘ve always done my best to meet the needs of users with my work, however feedback has generally come from colleagues, the wider organisation,...