What agile means for the Home Office
...This goes for all parts of Home Office Digital, not just the delivery teams and helps us to grow and get better at delivering. We’ll use this blog to tell...
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Introducing Rob Thompson, our new CTO
...strategic direction for engineering, technology and architecture across the Home Office. That means 2 things: Doing some architectural work, making sure new systems are well designed and current systems are...
Why we should all try being a content designer
...long-term, but my brief foray has taught me a lot. I think it can do the same for most people working in digital. Care about the message, not the words...
Theory to practice: diary of an interaction design intern
...we prioritise user needs, inclusion and accessibility to make better products. I’ve never been asked to make something 'look better'. Instead, we question every design element from a practical perspective...
Internal service assessments: how we maintain quality
...mandatory for public-facing transactional services, we hold all our internal services to the same standard. This is because our internal users are really important too. If we build great services...
What Deaf awareness week means to Home Office Digital
...better communicate with Deaf or hard of hearing research participants. Tips for designing accessible services When designing a digital service for Deaf users, you should: use plain English - English...
Life after live
Posted by:
Louise Costelloe-Ward, Posted on:
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Categories:
Live services, Service assessments, Service optimisation
...to assessments. There was a clear need to avoid this happening with live services and to generally improve our ways of assessing. We decided to draft our strategy for live...
Moderation policy
Posted by:
, Posted on:
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Categories:
...court) do not use this site for party political purposes (this site is paid for with public money so it's inappropriate to engage in party-political activity) please do not post...
I used to dislike my job
...of satisfaction from being able to deliver, and to be told by users you have transformed their experience for the better, delivering to operational staff new systems that meet their...
What user research brings to design
Looking back at my first 4 months as a new designer for Home Office Digital, I can’t believe how much I have learned and how much I‘ve changed as a...