Building success
...an organisation that recognises people for who they are, not what they are or do, and in which everyone has a voice. Opportunity for all – and enabling those who...
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Observational research: 5 tips for improving your approach
...we’re trying to solve and how to build a service that will work well for users. I was recently working on a database system that will be used by forces...
How does CoLab help the Home Office solve problems?
Posted by:
Katy Arnold, Deputy Director for Design and Research, Posted on:
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Categories:
Design, User research
...problem We’ve drawn on the Design Council’s ‘Double Diamond’, a known framework for design thinking and methods. Diagram A shows how we have adapted the ‘Double Diamond’ for our purposes....
Creating a common language to describe services
...just one step in a bigger process. We’ve called these sub-services, and examples include: applying for a visa applying for a licence granting or refusing permission revoking someone’s permission Capabilities...
Debunking 5 product management myths
Posted by:
Megha Jain, Head of Product, Networks and Infrastructure, Posted on:
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Categories:
Delivery, Product
...ideal when a product manager understands the technical side of the product, but they are not developers. Let them do what they do best - influencing complex sets of stakeholders...
Designing with an accessible mindset
...beautifully constructed JavaScript marvel because of simple build problems. Thanks to Home Office Digital’s Mehmet Duran for his help with this post. For more like this follow me on Twitter....
Great things about being a user research intern for Home Office Digital
...we’re user researchers for Home Office Digital. As digital anthropology students we studied what it means to be human in the digital age, and the role technology has in shaping...
A product-centric approach: the EU Settlement Scheme
...ahead of an immovable deadline as the scope and rules for the scheme changed, the requirements for the system were also changing many aspects of the application process were new...
Prototype training: what we teach and what we've learnt
...learning When you’ve been doing something for a long time, it becomes second nature. It’s really easy to forget how daunting it can be for someone who’s trying something completely...
Join Home Office Digital - we're hiring
...what they're entitled to, and how people prove they’re eligible for something. We also design for behind-the-scenes - the things people delivering services need, to do their jobs effectively. We...