Intro to the the Home Office Assisted Digital Team
...service moved online, support should be available for all users to access and use them equally. Assisted digital in the Home Office Since forming our new research team In January...
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Uncommon people
...of pathfinder teams and now we need some real talent to come and help form and build a dynamic development hub. We are looking for 'uncommon people'. The people we...
User experience is a team sport
...reduces the development time for form based projects. We have employed the kubernetes API, enabling us to quickly spin up new environments, saving us both time and money. Team’s focus...
Trust me, I want to make things easier for you...
...pulling towards the same goal. It’s going to be a challenge My second “ooh” moment was as I set about recruiting users for research and my first interviews. The significance...
Building the ‘registration district’ register alpha
...partnerships. Although you can use local register offices, such as your local library, to use the registration service, it’s the registration district that’s responsible for making sure that certificates for...
Confidence tricks: how to help assisted digital users
...forms online. However, digital services can help low-confidence users fill in forms independently with greater accuracy. How…? Digital forms tell you you’ve made a mistake Online forms have been developed...
Good icons should be invisible
...for internal services and grouped them into categories that have significant benefits for users. The 3 types of icons are navigation icons, designed to help users through a service, controller...
Research Services: here to help
...conversations and interviews, a desk set up with laptops for testing prototypes, and cameras and microphones for recording the session. The usability testing and observation rooms in Croydon. We also...
Moving stories: using video to explain user research
...– to explain what we mean by ‘user research’. We wanted something we could promote, post to online forums and even send out in recruitment emails. We wanted a text...
Can graphic design save your life?
...A graphic designer also needs to make tough decisions. For example, questioning content and messaging, understanding user needs and knowing how to use design techniques effectively to support the thing...