...‘redesigning all the websites and letters, talking to everyone involved, reviewing casework processes, system maintenance and code, while understanding the wider context of someone’s real user journey – everything that...
...the content, design and code of the forms to address the issues John encountered. By making the service more accessible for John, we’ll make it easier for everyone to use....
...able to interact with. Building a code-rich prototype didn’t mean the rest of the team were excluded from the day. Everyone played their part; building dummy data sets, mocking up...
...an online application form easier to understand, or optimising the underlying code for a service – increases your own emotional investment in a project and therefore your motivation. Next time...
Software Developer, Sharon Briscoe Having been a long serving civil servant with almost 20 years of experience under my belt in casework and management, I hadn’t considered a career change...
...with: the Civil Service Code strict standards of conduct and guidance the Official Secrets Act You must also exercise care in relation to official information acquired and must not disclose...
...of guidance on building and maintaining digital services, including the Service Manual, Design Principles, the Technology Code of Practice and the Digital Service Standard. It’s incredibly useful, but people don’t...
...those whose careers have developed with a less flexible way of working and a more formal dress code. I read an article a while back from a top female CEO...
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