...I then map out the requirements and begin breaking these down into user stories. We have regular peer review meetings which provide an opportunity for me to share the user...
The Home Office is the lead government department for immigration, visas, passports and asylum in the United Kingdom ('the UK'). The people we serve might be new to the country...
...a user story or task. The idea is that, by the end of the sprint, all the user stories will all be completed and the ‘epic’ will be resolved. What...
Interviewing people is a fundamental user research skill. As user researchers, we want to find out about people, what they think, how they do things, what they find easy, what...
The Home Office Digital Internship programme offers an 18-month paid accelerated learning experience to those with a passion for user-centred digital services. You’ll follow a structured development path, tailored to...
Applications for the 2018 Home Office Digital Internship programme are due to launch in April, with placements in user research, interaction design, content design, service design and software engineering. Before...
...– to explain what we mean by ‘user research’. We wanted something we could promote, post to online forums and even send out in recruitment emails. We wanted a text...
...– struck me immediately. Knowing the importance of designing for all users and ensuring that accessibility must always be considered has been a big part of my development. I’ve learnt...
...into their work, or who should be responsible for it. It’s not intentional, but services have failed assessments because they’re not accessible, which delays delivery to users. When accessibility is...
...As designers, we take time to understand users, processes, policy and operations. We can then hypothesise about the best approach to design. User researchers put our initial designs to the...
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