...designers working across different locations and teams, all solving difficult problems for users. This can lead to duplication and inefficiencies. Large organisations designing at this scale, such as Airbnb, are...
...For example, how might policy work more effectively for a particular area? How might we rethink the current immigration system? How might border control work better in future? Often part...
...outcomes for users. In government we build products and services that must work for everyone. Katy’s focus on accessibility and inclusive design has laid strong foundations for the future. I...
...better serve our current staff from other under-represented groups. This includes helping them develop the skills and experiences they may need when applying for internal promotions. We’re out and about...
...border community, for example intelligence officers, use data to analyse certain patterns in how people enter the UK. Now that the BRTC is operational, Border Force subject matter experts have...
...for the user-centred design community (UCD) at the Home Office. The UCD community has practice leads in a number of areas, including climate and sustainability, inclusion and prototyping. Our aim...
...best out of them. So we went with a ‘pick and mix’ approach, choosing some core values, practices, techniques and events, then leaving the team to do them in the...
Looking back at my first 4 months as a new designer for Home Office Digital, I can’t believe how much I have learned and how much I‘ve changed as a...
...the emerging Home Office Forms (HOF) and Digital Service Platform (DSP), which can be tailored to new services. Technology that meets the service standards Both the HOF and the DSP...
...better communicate with Deaf or hard of hearing research participants. Tips for designing accessible services When designing a digital service for Deaf users, you should: use plain English - English...
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