...exist. Which is a problem because they’re critical to understanding how and why a service was built. Such paperwork would really help us in service optimisation. We take live services...
...list is a precursor to knowing things about these services: their size, how much they cost to deliver, how they’re performing in terms of desired outcomes (for users, for policy,...
...as how to present yourself following a career break (first impressions count!) and how to manage a successful work-life balance. They provided just the right level of support to make...
...pretty good question to start with. Knowing ‘why’ holds together all your future design decisions. I then move onto learning who the users are and learning about the environment. I...
...needed to build, deploy, and operate our infrastructure and applications in the cloud. So that we can continue to grow our in-house engineering capability, we encourage our engineers to support...
...Design standards effectively force designers to work in the open. This helps increase quality because patterns have documented research findings - proving they have been used by real users and...
...service quicker, simpler and cheaper (to use and probably to build too). Another way to put it is that user needs are about getting done only what’s needed. The goal...
...Secondly, it becomes a useful engagement tool for stakeholders and users. Turning a conceptual map into a visual map A process map is often a great way to engage with...
...icons, designed to help users sort, organise and adjust information, and quick reference icons, designed to help users identify frequently used objects or links. Using icons We recommend using icons...
...research to decide on the most appropriate support channels to meet the needs of their users understand if any changes need to be made to their current support services to...
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