...accessibility, case studies and advice on procurement. It all works towards meeting GOV.UK’s Digital Service Standard and design principles. One of our main ambitions is to share the insight gained...
...My role is to produce simple, clear and accessible graphics that everyone can understand, in print or online. I’ve worked with several teams on a variety of projects, including: designing...
...Soon after, I went on the GDS agile training course, which is where I was introduced to the government design principles. ‘This is for everyone’ – one of the principles...
...to fix. Booking your service assessment Booking your service assessment is as easy as making contact. It takes about 3 weeks to organise an assessment panel and location, but extra...
...scale to better visualise our research. What we found out Speaking to a broad range of users is crucial for designing an effective service and meeting the Digital Service Standard....
Immigration Technology is one of several delivery portfolios within the Digital, Data, and Technology (DDaT) function of the Home Office. DDaT has around 1,500 staff, augmented by supplier partners. Every...
...risk. Interactions have different levels of risk Risks will always exist when we choose one thing over another. Deciding which thing to choose will be determined by different factors –...
...team of 2 civil servants in 2015 to today’s 100 designers and researchers, she's built one of the most respected user-centred design practices in government. Katy Arnold Shaping the future...
...Observational research takes time and requires planning. Done properly, however, it can be one of the best ways to gain valuable insight into the complex environment that our users live...
...the team, not one role. This was a revelation for me as it’s rare in graphic design to be involved in user research, development and the implementation of a project...
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