...look up and see what’s going on around you. That’s what you’re there for, after all. It’s also worth considering your other senses and thinking about what participants are hearing,...
...experiences or emotions which catch you off guard and negatively impact your wellbeing. So it’s important to assess and plan for psychological risks, but what’s your best strategy? Resilience Psychological...
...is people-focused – we use user research to uncover the needs of citizens and staff. These are combined with what we know about how the Home Office operates and what...
...for an alternative. That’s why software engineers in the Home Office play a pivotal role in ensuring that our services are accessible and inclusive. So it’s really important that they...
...For me, that’s really what it’s all about. It’s easy to get caught up in the smaller details, but I love to regularly take a wider look and remember that...
At the Home Office, usability testing is our go-to method for finding out how well a service will work for people. With expert users we need to understand how well...
...wasn’t receiving value for money and users weren’t adopting the solution as we had anticipated. I hope that by debunking these myths I’ve spotlighted more clearly what product management’s true...
...well for this - it does the hard calculations for you. Go to your users armed with your spreadsheet and a stopwatch. Be clear that you're not monitoring their performance....
...baby’ discovery – a high-level project that explored the services new parents use, for example registering the birth and applying for baby’s first passport. I was part of a small...
...of low skilled users to take part in research For advice and help on providing assisted digital support for your service, email the Home Office assisted digital team at AssistedDigital@digital.homeoffice.gov.uk....
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