Content designers are here to help
Trouble writing that pesky presentation? Want help wording a research survey? Just ask a content designer.
Content
Should content be hardcoded or externalised?
Content design is informed by user research findings. With all government services this is critical, as it’s the user that needs to carry out certain tasks to reach a successful outcome - for example provide their date of birth or …
The benefits of pair designing
A little known fact about designers is that they are herd animals. Not only do they like the company of their kind, but they can benefit from working together in a number of ways.
A content designer's starter guide to agile
Many content designers come from editorial or journalistic backgrounds, and while digital continues to become the dominant force in those roles, an agile approach to working hasn’t been adopted by everyone.
Crossing the Atlantic: integrating with US Global Entry
Building on the successful launch of the Registered Traveller service in 2015, we were asked to resurrect a previous pilot that allowed UK citizens join the US Global Entry service.
User research and design in Home Office Digital
My name is Katy Arnold and I lead a team of designers and researchers at the Home Office. We are part of Home Office Digital and we work on digital projects as part of the transformation of the department.
Simplifying the Immigration Health Surcharge by iterating policy
Policy is at the heart of any government service, but complex policy shouldn't necessarily mean a complex service for users.
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