Content designers are here to help
...content clinics; long live the content mailbox To help anyone with a tricky piece of content, we set up content clinics. These informal drop-in sessions were held every fortnight with...
Content
Should content be hardcoded or externalised?
...content out of the code into a separate content file. It involves replacing the content with a ‘token’, which is entered into the code. That token represents the correct words,...
The benefits of pair designing
...a number of ways. Pairing designers and creating a micro-community within a project team can be a great way to avoid burn-out and increase motivation. There are a few things...
A content designer's starter guide to agile
...deployed, and it can then be too too late to change the design. Getting real content into the product earlier makes it easier to get user feedback on the language...
Crossing the Atlantic: integrating with US Global Entry
...and is still being tested. We’re controlling user volumes through the use of ‘invitation codes’, which are being sent out to selected end users with the help of commercial partners....
User research and design in Home Office Digital
My name is Katy Arnold and I lead a team of designers and researchers at the Home Office. We are part of Home Office Digital and we work on digital projects as part of the transformation of the department.
Simplifying the Immigration Health Surcharge by iterating policy
...15 questions about exemptions down to one - or none at all if you're over 18. To make these changes happen, we needed to make the case to our policy...
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