Launching the Home Office 2030 Digital Strategy
Launching the Home Office 2030 Digital Strategy
Our Home Office 2030 Digital Strategy has just been published. Read more about our 8 strategic shifts and how we aim to achieve them.
Research Services: here to help
User researchers work across the Home Office, gaining insight to improve services in immigration, passports and borders. None of this could happen without user research participants and somewhere to talk...
Agile: back to basics
...each need, then the product manager reviews and releases to the end users. Done right, this can be a very fast process. The team may need someone help to improve...
Take note: why you should keep records of service decisions
...doesn’t mean your efforts aren’t appreciated. They are – I can vouch for that. So thank you Jeremy Wyatt, secret keeper of notes and all-round helpful human. If we ever...
Home Office Digital internships: finding new talent
...and in the future. Over the past few years, we’ve been working to improve our ability to design and deliver digital services, and to modernise critical technology infrastructure to help...
Storing and sharing user research
Katy Arnold, head of profession for user research and design, tells of the efforts being made to store and share outputs from research so anyone involved in service delivery can understand what users need.
The Digital Service Standard: how to get it right first time
...always know it’s there. Reading the guidance will help you think and work through what needs to be done in each phase, who’s needed to do it and what good...
Researching and designing assisted digital services for UKVI
...help completing their immigration applications online. Together, they’ve researched and developed a UKVI-wide assisted digital service. Launched on 25 September, the service covers AD support for all UKVI online products....
Doing less by focusing on user needs
...service quicker, simpler and cheaper (to use and probably to build too). Another way to put it is that user needs are about getting done only what’s needed. The goal...
Good icons should be invisible
Senior interaction designer Eliot Hill explains the benefits of using the Home Office icons pattern on internal services
Learning through international collaboration in New Zealand
...I was excited about a recent exchange trip to the Department of Internal Affairs (DIA) in New Zealand. The UK and New Zealand are 2 countries in Digital 5, or...
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