Jane Devine, Senior User Researcher, explains why doing a discovery is important for both government and users
Building on the successful launch of the Registered Traveller service in 2015, we were asked to resurrect a previous pilot that allowed UK citizens join the US Global Entry service.
My name is Katy Arnold and I lead a team of designers and researchers at the Home Office. We are part of Home Office Digital and we work on digital projects as part of the transformation of the department.
I have bags of experience doing programme and project management on big IT programmes. But it has sometimes been difficult to deliver these as the internal processes can add delay and increase costs. However...
Policy is at the heart of any government service, but complex policy shouldn't necessarily mean a complex service for users.
While we’re familiar with assessing developing services against the Digital by Default Service standard, here at HO Digital we've been also thinking about how to continue to monitor the quality of services that are already live.