GOV.UK
Why well-meaning ideas can have unintended consequences
Why well-meaning ideas can have unintended consequences
Jane Devine, Senior User Researcher, explains why doing a discovery is important for both government and users
Crossing the Atlantic: integrating with US Global Entry
Building on the successful launch of the Registered Traveller service in 2015, we were asked to resurrect a previous pilot that allowed UK citizens join the US Global Entry service.
User research and design in Home Office Digital
My name is Katy Arnold and I lead a team of designers and researchers at the Home Office. We are part of Home Office Digital and we work on digital projects as part of the transformation of the department.
I used to dislike my job
I have bags of experience doing programme and project management on big IT programmes. But it has sometimes been difficult to deliver these as the internal processes can add delay and increase costs. However...
Simplifying the Immigration Health Surcharge by iterating policy
Policy is at the heart of any government service, but complex policy shouldn't necessarily mean a complex service for users.
Life after live
While we’re familiar with assessing developing services against the Digital by Default Service standard, here at HO Digital we've been also thinking about how to continue to monitor the quality of services that are already live.