Home Office Digital, Data and Technology

Launching a service in Kuwait - adjusting your user research

Posted by: Bernard Tyers, Posted on: 27 November 2015 - Categories: Live services, User research

On Monday morning we successfully launched the Electronic Visa Waiver (EVW) service private beta in Kuwait to very little fanfare. The way a private beta should be launched.

What user research brings to design

Posted by: Michael Owen, Posted on: 26 November 2015 - Categories: User research

Looking back at my first 4 months as a new designer for Home Office Digital, I can’t believe how much I have learned and how much I‘ve changed as a designer.

What agile means for the Home Office

Posted by: Clare Young, Posted on: 23 November 2015 - Categories: Agile

I’m Clare Young, Head of Agile Delivery in Home Office Digital. My job involves building and leading the delivery manager community and promoting the use of agile ways of working in the Home Office.

Intro to the the Home Office Assisted Digital Team

Posted by: Clare Ridd and Maria Rosala, Posted on: 19 November 2015 - Categories: User research

Hello! Between the two of us we are the Assisted Digital Research team within Home Office Digital. We’re here to help make online services better and more inclusive, by ensuring those who might struggle to use them are properly researched …

Crossing the Atlantic: integrating with US Global Entry

Posted by: Julian Dos Remedios, Posted on: 12 November 2015 - Categories: Content, Service design

Building on the successful launch of the Registered Traveller service in 2015, we were asked to resurrect a previous pilot that allowed UK citizens join the US Global Entry service.

User research and design in Home Office Digital

Posted by: katyarnold, Posted on: 23 October 2015 - Categories: Content, Service design, User research

My name is Katy Arnold and I lead a team of designers and researchers at the Home Office. We are part of Home Office Digital and we work on digital projects as part of the transformation of the department.

I used to dislike my job

Posted by: Julian Dos Remedios, Posted on: 22 September 2015 - Categories: Agile, Service design

I have bags of experience doing programme and project management on big IT programmes. But it has sometimes been difficult to deliver these as the internal processes can add delay and increase costs. However...

Simplifying the Immigration Health Surcharge by iterating policy

Posted by: Simon Cooper and Tom Ball, Posted on: 17 September 2015 - Categories: Content, Service design

Policy is at the heart of any government service, but complex policy shouldn't necessarily mean a complex service for users.

Life after live

Posted by: Louise Costelloe-Ward, Posted on: 17 September 2015 - Categories: Live services, Service assessments, Service optimisation

While we’re familiar with assessing developing services against the Digital by Default Service standard, here at HO Digital we've been also thinking about how to continue to monitor the quality of services that are already live.