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Content design internship: first impressions

Sticky notes describing activities related to content design

Content design internship: first impressions

Ounie Christianson and Tamsin O'Toole explain what it's like to be content design interns at the Home Office

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Simplifying the Immigration Health Surcharge by iterating policy

Posted by: Simon Cooper and Tom Ball, Posted on: 17 September 2015 - Categories: Content, Service design

Policy is at the heart of any government service, but complex policy shouldn't necessarily mean a complex service for users.

Life after live

Posted by: Louise Costelloe-Ward, Posted on: 17 September 2015 - Categories: Live services, Service assessments, Service optimisation

While we’re familiar with assessing developing services against the Digital by Default Service standard, here at HO Digital we've been also thinking about how to continue to monitor the quality of services that are already live.

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