Launching the Home Office 2030 Digital Strategy
Launching the Home Office 2030 Digital Strategy
Our Home Office 2030 Digital Strategy has just been published. Read more about our 8 strategic shifts and how we aim to achieve them.
Sharing best practice on assisted digital and digital inclusion
...assisted digital services. The interactive workshop, held in London, included visitors from the Home Office, Northern Ireland office, Ministry of Justice, NHS Digital and the Department for Work and Pensions....
Problem solving with a design sprint
While my team was going through a quiet period on current projects, I decided to run a week-long ‘design sprint’ with a smaller sub team to begin to tackle our next project. Our service is focussed on building systems that …
Tips on measuring performance
...template for a performance workshop. From running similar workshops, it helped me to understand what can be done to improve performance analysis in the department. A photo from one of...
Discovering the value of access needs research
Posted by:
Aspasia Dellaporta and Chris Lansley, Posted on:
-
Categories:
Accessibility, Service design, User research
...the content, design and code of the forms to address the issues John encountered. By making the service more accessible for John, we’ll make it easier for everyone to use....
Designing for accessibility: an update on our accessibility posters
I wrote a blog post back in September about the accessibility posters we've created at the Home Office called ‘Dos and Don'ts on designing for accessibility' - and I thought...
Creating a common language to describe services
...to understand services and create a list of terms (our taxonomy) so we can communicate more simply and clearly across the Home Office. Some of the terms we all use,...
The power of pictures in service design
...lots of scribbling, crossing out and sticky-tape. The aim is to end up with a high-fidelity digital process map that can be printed at high resolution and digitally shared. The...
How will this new shiny thing deliver value?
...how they can be grouped together. Record time against tasks You need to break tasks down into columns so that you have plenty of space for multiple processes. Excel works...
Delivery managers, product managers and service managers – how to get the best out of them
...user researchers – are heavily involved in getting the user needs right for a service. The team is responsible for building the service to meet those needs in the right...
What do service designers do?
...‘redesigning all the websites and letters, talking to everyone involved, reviewing casework processes, system maintenance and code, while understanding the wider context of someone’s real user journey – everything that...
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