...services, including the creation of the Service Manual, service assessments and the Digital Service Standard. But we still have work to do to help teams who are designing caseworking and...
When you’re designing a digital service, it can be easy to lose sight of the problem you’re trying to solve. This is especially true when your team is up against...
...UK. The challenges we faced in delivering the service The successful delivery of the service relied on overcoming complex challenges: a new system for managing applications needed to be ready...
...Carr, Senior Data Scientist and DDS Associate Tell us about your current placement as a Data Analyst in the Data Services and Analytics team Hi I’m Dan! I’m now in...
...caused issues with both perception and expectation. This was making services harder to use and increasing cognitive load, as seen elsewhere in government services. ‘I need to know more about...
...an initial application, in which you may be asked to submit a CV, examples of your work or complete an online test a telephone interview (dependant on number of applications)...
...Government Digital Service (GDS). They taught us how important it is to bring people together. So when our team was initially formed we established community meetups and they’re still running...
Let’s get something straight, 6 months ago I knew a bit about the Civil Service (having been a consultant) and pretty much nothing about the Home Office (apart from applying...
...people work). 5) Service Standard The Digital by Default Service Standard poster is very useful to keep all the service standards foremost in our minds while we develop our service....
...setting up a participant panel and building two usability labs to make it as easy as possible to test all our services in every sprint. Service design Service designers work...
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