...the emerging Home Office Forms (HOF) and Digital Service Platform (DSP), which can be tailored to new services. Technology that meets the service standards Both the HOF and the DSP...
...on I've been working with the Police Digital Service on a project based in Sheffield. The work was in the Discovery phase, which involved our team interviewing service users and...
...if government should be the first port of call. What if we moved the service away from us, and to a trusted, established service provider who works on our behalf?...
...we will be focusing on: increasing the number of public services that you can access digitally ensuring our Home Office staff have the right tools that enable them to work...
...like the Service Standard and Civil Service Values. We’re currently working with the Home Office UCD community and the wider cross-government design ethics community to define a list of ethical...
...a number of automation projects from discovery to implementation. It’s exciting to solve real life operational problems through the innovative use of emerging technology. I deliver a live service that...
It’s a fair assertion that when interacting with a government service you’ll probably need to fill in a form. Here on the Digital Service Platform during our recent project for...
...website can include all kinds of bells and whistles, but government services should meet user needs - nothing more, nothing less User needs are not... User needs are not: giving...
...advert on the Civil Service Jobs website for the Home Office Digital Internship Programme, with placements offered in user research. Although I’d never heard of this as a profession, my...
...scale to better visualise our research. What we found out Speaking to a broad range of users is crucial for designing an effective service and meeting the Digital Service Standard....
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