The government’s role in open source
...We mostly code in the open so we’re transparent with the software we develop. This gives us opportunities to re-use the code. For example, if you look at the New...
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Learning through international collaboration in New Zealand
...I was excited about a recent exchange trip to the Department of Internal Affairs (DIA) in New Zealand. The UK and New Zealand are 2 countries in Digital 5, or...
Using ‘cooperative usability testing’ with our expert users
Posted by:
Liam O'Brien and Samantha Dickinson, Posted on:
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Categories:
Continuous improvement, User research
...and make our results less accurate. Why asking users to think aloud can make your research less real In usability tests, we often ask our users to ‘think aloud’ so...
Establishing the Home Office User Research Ethics Board
Posted by:
Sian Cook and Liam O'Brien, Posted on:
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Categories:
Continuous improvement, User research
...overseen by our Head of User Research. What does a user researcher do? As user researchers we plan, design and carry out research activities with you, the users of Government...
Cracking the HOF code
I’m a designer and I prototype in code, the kind you put together to test ideas quickly and iterate continuously to meet user needs. Home Office Forms (HOF) is a...
A content designer's starter guide to agile
...users before going into the code. To avoid such issues it’s important that you keep a close eye on the agile board, so you’re aware of the stories that will...
Applying user-centred design in a data-focused product
Posted by:
Dani Berg, Senior Interaction Designer, Posted on:
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Categories:
Data, User centred design
...of the user’s interactions. Walk through the user journey with the rest of the team, in particular data scientists and developers, ensuring the user journey is understood and that professions...
What user research brings to design
...and analytics. Actually watching users interact with my designs is a completely new and enlightening experience. This is what I’ve learned… Iterate fast Because you receive user feedback so...
Looking for a career change? Go digital
...new field, a new team and a new role I was also joining during lockdown! I now work with a project mentor from the research operations team who supports me...
Deciding not to build a new service: why stopping can be the right outcome
Posted by:
Anne Wicks, Content Designer, Posted on:
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Categories:
Service design, User centred design
...to a surprising but important conclusion - that building a new service isn’t always the right thing to do. User-centred design (UCD) helps teams explore problems from the perspective of...